Privacy Policy

Last Updated: April 17, 2026

This Privacy Policy describes how Hand Knitly (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from handknitly.com (the "Site") or otherwise communicate with us (collectively, the "Services").

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Including web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    • Purpose: To load the Site accurately and perform analytics to optimize our Site.
  • Order Information: Including name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose: To provide products or services to you, process your payment, ship your order, provide invoices/order confirmations, and communicate with you.
  • Returns & Support Information: Including order details and photos of the products provided via our Returns Center.
    • Purpose: To process return requests and provide customer support.

2. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third-party service providers to help us provide our Services, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • 17TRACK: We share your order number, email, and shipping details with 17TRACK to provide automated tracking and return services.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
  • Compliance with Law: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

3. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Opt-Out Links: You can opt-out of targeted advertising by:

4. COOKIES AND DO NOT TRACK

We use cookies to improve your experience. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site.

Do Not Track: Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

5. YOUR RIGHTS

Residents of the European Economic Area (GDPR): If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

Residents of California (CCPA): If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

6. CHILDREN'S PRIVACY

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: support@handknitly.com.
  • Address: 404 W Walnut St, Tarboro, NC 27886-2952, USA.
  • Hours: Mon - Sat: 09:00 – 18:00 (EST).