Privacy Policy

This Privacy Policy describes how Hand Knitly (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from handknitly.com.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: We collect IP address, web browser version, time zone, and cookie information to load the Site accurately for you.
  • Order Information: We collect name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number to fulfill your orders, provide invoices, and communicate with you.
  • Returns Information: If you use our Returns Center, we collect order details and photos of the products to process your requests via our partner 17TRACK.

2. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • 17TRACK: We share your order number, email, and shipping details with 17TRACK to provide automated tracking and return services.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site.
  • Compliance: We may share your information to comply with applicable laws and regulations or to respond to a subpoena or search warrant.

3. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

4. Your Rights

If you are a resident of certain states (such as California), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: support@handknitly.com
  • Phone: +1 (970) 366-7538
  • Address: 8700 Shiloh Dr, Mabelvale, AR 72103, USA.
  • Hours: Mon - Sat: 09:00 – 18:00 (CST).