Terms of Service

Section 1. Overview

This website is operated by Hand Knitly. Throughout the site, the terms “we”, “us” and “our” refer to Hand Knitly. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

Section 2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

Section 3. Handmade Product Disclaimer

Please note that all our products (Handmade Scarves, Bags, Flowers, and Beanies) are 100% hand-knitted.

  • As a result, slight variations in color, size, and pattern may occur.
  • These are not considered defects but are unique characteristics of the handmade process.
  • We make every effort to display as accurately as possible the colors and images of our products that appear at the store.

Section 4. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For more detail, please review our Returns & Refunds Policy.

Section 5. Third-Party Tools

We may provide you with access to third-party tools such as 17TRACK for order tracking and returns.

  • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties.
  • Any use by you of optional third-party tools offered through the site is entirely at your own risk and discretion.

Section 6. Shipping and Delivery

Our shipping processes, including costs and estimated timelines, are governed by our Shipping Policy. By placing an order, you agree to the terms outlined in that policy.

Section7. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to infringe upon our intellectual property rights.

Section 8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Tarboro, North Carolina, United States.

Section 9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Section 10. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: support@handknitly.com
  • Address: 404 W Walnut St, Tarboro, NC 27886-2952, USA.
  • Hours: Mon - Sat: 09:00 – 18:00 (EST).